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Customer Experience

There are a few key ways we see customers using Jamm – some are obvious while others are not. Let’s dive in.

Interface w/ Product + Engineering

We at Jamm heavily use live huddles, 1-click calls, pulling people in and also sending recorded video messages or just screen share with audio to relay customer feedback. Every interview with a customer is followed with a recorded message about it as well for context and color. Get aligned as a team and get stuff done! Jamm now!

Customer issues repro steps

A picture is worth a thousand words, but audio-visual walkthroughs are even better! No more “what are repro steps?”. Record a video with screen-sharing enabled and walkthrough customer reported issues, provide detailed feedback, talk through behavior and also share links of recorded video in your bug tracking tool. Get on a live Jamm session and also talk through issues with your crew. Delight your customers by reacting faster. No more infinite threads on ZenDesk!

Send video updates to stakeholders

We provide a lot of key stakeholders with video updates as well. Spin up the recorder, screen share and start recording the latest fix, release update, upcoming features and keep your stakeholders in the loop. Easily download the video and attach it to an email or any other tool you may use to engage with your customers. Go ahead and delight them!

Distributed debugging / Pull in key folks

Huddle to quickly jump into a call by jumping into the “Common Area” or start an impromptu Jamm session with your teammates by clicking ‘Jamm Now’. Share your screen, use the whiteboard, take advantage of shared pointers to walk through the code. The mini mode lets you huddle without getting in the way. Record snippets of the session and share links in GitHub, JIRA or any other place you might want to highlight important context.

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Engineering & Coding

Engineering & Coding

There are five key ways we see customers using Jamm - some are obvious while others are not. Let's dive in.Group Programming / Distributed DebuggingHuddle to quickly jump into a call by jumping into the "Common Area" or start an impromptu Jamm session with your...

Leadership

Leadership

There are a few key ways we see customers using Jamm - some are obvious while others are not. Let's dive in.Culture & TrustCulture and Trust is all about getting face time, communicating the company vision clearly and getting teams aligned. Record your Monday...

Sales & Marketing

Sales & Marketing

There are five key ways we see customers using Jamm - some are obvious while others are not. Let's dive in.Prospects / Deal QualificationBe it prospecting, qualifying or following up - its the confluence of rich context, powerful communications and real-time market...

Product & Design

Product & Design

Jamm is designed with creatives in mind. It includes all the features you need to stay connected, creative and productive. Design Reviews + Product DemosHave something shiny and new to show off? Start a live video chat with teammates and use screen sharing to bring...

DevOps & Operations

DevOps & Operations

There are a few key ways we see customers using Jamm - some are obvious while others are not. Let's dive in.Live production outage debuggingThere is nothing more annoying than debugging a production issue with everyone else asking you - "is it fixed yet?". Start a...

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